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FAQ

FAQ

FREQUENTLY ASKED QUESTIONS

What information should I tell you if I want to get a quotation?

Material size (sheet: thickness * width * length; bar: diameter * length; Tube: diameter * length * wall thickness; for more complex products, please provide drawings if possible). More information required, such as surface conditions, tolerance requirements, quantities, and other mechanical and technical details. If possible, please also provide the application of the product. We will recommend the most suitable product and provide detailed information for confirmation.

How do you guarantee the quality of your products?

Every step of production will be inspected by QC department before warehousing. Unqualified goods are not allowed to enter the finished product warehouse.

Can you guarantee timely delivery?

Yes, when we receive your inquiry, we will not only evaluate the more competitive price, but also obtain the most reasonable delivery time. Therefore, timely delivery can be guaranteed.

How do you pack your products?

Generally, we use wooden boxes or cartons. We also put some soft materials inside to prevent possible damage to the product.

What is the transportation way?

If the Gross Weight <45kg, it’s better by express such as TNT, DHL, FedEX, etc.
If the Gross Weight between 45kg to 100kg, by express or by air to your nearest airport can be both considered.
If the Gross Weight >100kg, you can choose by Air or Sea to the nearest port.
In general,it mainly depends on weight, volume, package size and port of destination.

What is the shipping cost?

The shipping cost is determined by the destination port, weight, packing size,total CBM of the products, we will try bet to get the most reasonable shipping cost from the forwarders or express couriers to help you save cost.

What is the payment method?

TT, L/C, MoneyGram, Western Union;
For spot goods, 100% payment;
For customized products, 50% in advance, and the balance is paid before shipment.

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